HomePlatformAI voice agents

Agents confirm visits, check on patients and follow up on care gaps in English and Spanish. Every outcome lands on the patient's record, and anything that needs a person goes to your team.

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Call center4 live
R. CastilloReminder · ES
AgentHola, le llamo de Bayside Medical Group para confirmar su cita del jueves a las 9:30.
PatientSí, ahí estaré. ¿Me pueden mandar transporte?
AgentClaro. Le programo un transporte a las 8:50 de la mañana.
OutcomeAppointment confirmed
Follow-upRide booked for 8:50 am
Saved toR. Castillo's record

How it works

Your team decides what happens. Newbula does the repetitive part and records everything.

1

Build an agent

Write what the agent should say, pick a voice and language, and set when it may transfer.

2

Choose who to call

Filter patients by visit, care gap, plan or language, or import a list.

3

Start with guardrails

Set calling hours and how many calls run at once. Pause or stop any time.

4

Review outcomes

See who confirmed, who needs a callback and who asked for staff.

What changes for your team

The work stays the same. The hours it takes do not.

Front desk on the phone all morningReminder calls take hours and still miss people.
Agents make the calls before the clinic opens and your staff handles only the patients who need a person.
Outreach lists that never get finishedCare gap lists age in a spreadsheet.
Each list becomes a campaign that runs within your calling hours until everyone is reached.
No record of what was saidNotes from calls live in someone's head.
Transcript, outcome and follow-up are saved to the record the moment the call ends.

Everything included

Part of the same platform, so every result lands on the same patient record.

Reminder callsConfirm tomorrow's visits and offer a ride when needed.
Wellbeing check-insRegular calls that flag symptoms for a nurse callback.
Care gap campaignsInvite members with open gaps to book the visit or screening.
Inbound callbacksPatients who call back reach an agent that knows why you called.
Transfer to staffWhen a patient asks for a person, the call moves to your team with a summary.
English and SpanishAgents switch language in the middle of a call when the patient does.
Hours and pacingCalls go out only when you allow, at the pace your team can handle.
Transcripts and outcomesEvery call recorded, transcribed and saved on the patient record.
Voice reportsOutcomes by agent, list and hour, with AI summaries of what changed.

Works with

Each tool reads and writes the same record.

Ambient scribeVisit notes drafted from the conversationLearn moreFax and email inboxEvery document read, matched and routedLearn moreRisk and qualityHEDIS, Stars, risk adjustment and MLRLearn more

Give your team the day back.

Bring one workflow, like reminder calls or fax intake. We'll walk through it in Newbula with your data.

Request a demoExplore the platform
Or write to hello@newbula.ai